July 21, 2017

5 Tip on how to build customer rapport

Its no secret that building a strong rapport with a customer builds sales, and minimises complaints.  Today we will be listing out 5 simple tips to help you build rapport with your clients, whether you work at a petrol station, a 5 star hotel or a door to door sales person. Like our friends to Read More…

Interview Body Language

Ok so its game time, you are interviewing for the big job.  Well the good news is that I have some very useful tips for you, in both body language and in inside information on what the interviewers are looking for. Obviously it is a good idea to try to predict the kinds of questions Read More…

How To Apologise Sincerely

Ok, so we have stuffed up, screwed the pooch, dropped the ball, or stepped on the dropped meat pie.   We have done something which warrants an apology, and we desperately need to look sincere. Or maybe you have to apologise on behalf of your employer (eg complaints department, hotel receptions, majority of customer service Read More…

What is non verbal communication?

Non verbal communication is exactly what it sounds like.  It is all the messages we broadcast about ourselves with out talking.  It is body language, it is dress sense, it is actions, and it is in our habits. Although body language is a primary focus of non verbal communication, we often forget about the other Read More…

Business Presentation

As stated in the fake it until you make section of this website, 5 star perceived, is 5 star achieved.   Think back about the last time you entered into a 5 star hotel, (whether as a guest, or someone asking for directions). You will notice the effort that the hotel management places into keeping the Read More…